Terms of Use

1. Identification and acceptance

The Service is operated by EVERHEID STUDIOS LTDA, a Brazilian limited liability company registered under CNPJ no. 68.343.520/0001-30, with its registered office at Rua Doutor Amadeu da Luz, 132, sala 202, Centro, Blumenau/SC, CEP 89010-160, Brazil.

Our official support channel is the e-mail address contato.everheidstudios@gmail.com, through which we receive questions, complaints, and requests regarding the Service and these Terms.

Creating an Account or using the Service, to any extent, constitutes full and unreserved acceptance of these Terms. Anyone who does not agree with these Terms must not create an Account or use the Service.

2. Definitions

For the purposes of these Terms, the following words have the meanings assigned below, whether used in the singular or the plural:

• · “Service”: the game Eightfall in all of its versions and platforms, including the website, the application, and their contents and features;
• · “Account”: the personal and non-transferable registration that grants access to the Service;
• · “Player”: the natural person who holds an Account;
• · “Aurora Crystal”: the premium virtual currency of the Service, obtained through payment or granted by the Service, and used for purchases inside the game;
• · “Crystal Fragment”: the virtual currency obtained through gameplay itself and used, among other purposes, to perform Summons;
• · “Virtual Currency”: the Aurora Crystal and the Crystal Fragment, taken together;
• · “Summon”: the mechanic through which heroes and other Virtual Items are obtained by a draw with a random outcome, also known as gacha;
• · “Virtual Item”: any hero, character, equipment, cosmetic, resource, or advantage that exists exclusively within the Service;
• · “Season Pass”: the set of rewards of a season of the Service, presented in the game as “Season Pass”, whose premium track is acquired with Aurora Crystals.

3. Eligibility and minimum age

The Service is intended for people who are 16 (sixteen) years of age or older. By using it, the Player declares to be at least that age.

A Player who is 16 or 17 years old declares that their use of the Service and any purchases they may make have the consent and assistance of their parents or legal guardian.

People under 16 may not use the Service, even when assisted. If a breach of the minimum age is found, we may suspend or terminate the Account.

4. Account, registration, and security

Access to parts of the Service depends on creating an Account with true and accurate information, which must be kept up to date.

Access credentials are personal and confidential. The Player is solely responsible for safeguarding them and is answerable for all activity carried out under their Account.

Each person may hold a single Account, unless we expressly authorize otherwise. Assigning, lending, or sharing the Account with third parties is prohibited.

The Player must notify us immediately, through the contact e-mail address, of any unauthorized use of their Account or any suspected security breach.

5. License to use the Service

We grant the Player a personal, limited, revocable, non-exclusive, and non-transferable license to access and use the Service for personal, non-commercial entertainment purposes.

This license remains in force for as long as the Account and these Terms subsist and does not imply any transfer of ownership over the Service, over Virtual Items, or over any other element of the game.

6. Conduct and prohibitions

When using the Service, the Player undertakes not to:

• · Cheat, or use bots, exploits, scripts, or any form of automation;
• · Harass, threaten, or offend other Players, or engage in hate speech;
• · Adopt a display name that is offensive or discriminatory, or that impersonates a member of our staff;
• · Access another person’s Account, bypass security mechanisms, or exploit flaws in the Service;
• · Sell, buy, rent, transfer, or advertise Accounts, Virtual Items, or Virtual Currency, whether inside or outside the Service;
• · Reverse engineer, decompile, or disassemble the Service, or attempt to obtain its source code, except to the extent permitted by law;
• · Use the Service for any unlawful purpose or any purpose contrary to these Terms.

7. User content

The content that the Player enters into the Service — such as the display name and any other content that may come to be allowed — remains owned by the Player.

By entering it, the Player grants us a free, non-exclusive, worldwide license to store, reproduce, and display that content within the Service, to the extent necessary for the game to operate.

The Player represents and warrants that they hold the necessary rights over the content they enter and that it does not infringe third-party rights or applicable law.

8. Intellectual property

All content of the Service — including heroes, characters, art, text, trademarks, logos, interface, source code, and soundtrack — belongs to EVERHEID STUDIOS LTDA or to its licensors and is protected by intellectual property law.

Nothing in these Terms transfers to the Player any intellectual property right over that content, and reproducing, distributing, modifying, or commercially exploiting it without our prior written authorization is prohibited.

9. Virtual items and currency

The Virtual Items and the Virtual Currency of the Service are the object of a license to use, not of ownership: the Player acquires the right to use them within the Service, within the limits of these Terms.

Virtual Items and Virtual Currency have no real monetary value, are not convertible into money, and may not be transferred, assigned, or traded outside the Service.

We may change, rebalance, replace, or discontinue Virtual Items, Virtual Currency, and their functions, including where game balance requires it.

10. Gacha, randomness, and transparency

Part of the heroes and Virtual Items is obtained through Summons, a mechanic with a random outcome. The result of each Summon is determined at the moment it is performed and cannot be predicted by the Player, except for the pity guarantees.

The probabilities of each rarity and the pity rules (the guarantee tied to the number of Summons) are publicly disclosed on the Drop Rates page, which forms part of these Terms and binds us.

See the Drop Rates page →

11. Purchases, payments, and right of withdrawal

Purchases made in the Service are processed by third-party payment providers and are also subject to those providers’ terms and policies. Prices may vary by region and may be changed at any time, with no effect on purchases already completed.

The Player may exercise the right of withdrawal within 7 (seven) calendar days, counted from the date of payment, under article 49 of the Brazilian Consumer Protection Code (Código de Defesa do Consumidor), simply by requesting it through the contact e-mail address given in section 1. Once withdrawal is exercised, the amounts paid are refunded immediately, in full, and adjusted for inflation.

The refund corresponds to the Virtual Currency acquired and not yet used at the time of the request. The portion already used — for example, to acquire a Virtual Item or the premium track of the Season Pass — corresponds to a service effectively rendered and is deducted from the amount to be refunded.

Outside of that case and the other cases provided for by law, purchases of Virtual Items and Virtual Currency are final.

A chargeback request made in bad faith authorizes the suspension of the Account for as long as the investigation lasts, without prejudice to the collection of the corresponding debt and to any applicable legal measures.

12. Season Pass

The premium track of the Season Pass is acquired with Aurora Crystals, through a single expenditure valid for the season to which it refers.

It is not a subscription: there is no recurring charge and no automatic renewal. Once the season ends, a new acquisition is required for the following pass, if any.

The rewards of the Season Pass may be claimed within the corresponding season, according to the Player’s progress.

13. Availability, changes, and discontinuation of the Service

The Service is provided “as is” and according to its availability. We do not undertake to operate without interruption, and there may be downtime for maintenance, updates, or causes beyond our control.

We may change, suspend, or discontinue features, events, game modes, or the Service as a whole.

Should the Service be permanently discontinued, we will announce it with reasonable advance notice and will stop selling Virtual Currency as of the announcement.

Virtual Currency purchased and not yet used at the time of discontinuation will be treated as the law determines.

14. Suspension, banning, and display name

We may suspend or terminate the Account of a Player who breaches these Terms or applicable law, observing proportionality between the measure and the conduct. The Player may close their Account at any time.

A display name that breaches these Terms may be reset by us (force-rename), and repeat offenses lead to suspension or banning of the Account.

The Player may contest any of these measures through the contact e-mail address given in section 1 and will receive a reply.

Once the Account is closed, the license over the Virtual Items and Virtual Currency linked to it ends, except for refunds required by law.

15. Warranties and limitation of liability

We do not warrant that the Service will operate without interruption, free of errors, or immune to failures, nor that it will meet any specific expectation of the Player.

Our liability is limited to what applicable law provides.

Nothing in these Terms removes, limits, or waives any consumer right that the law makes non-waivable.

16. Changes to these Terms and renewed acceptance

We may update these Terms to reflect changes in the Service, in the law, or in our practices.

Where there is a material change, we present the updated Terms to the Player on their next access and request renewed express acceptance. Use of the Service is conditioned upon that acceptance.

The update date shown at the top of this page identifies the version of these Terms currently in force.

17. Governing law and venue

These Terms are governed by the laws of the Federative Republic of Brazil.

The courts of the Judicial District (Comarca) of Blumenau, State of Santa Catarina, Brazil, are elected to settle disputes arising from these Terms, except where the law sets a different jurisdiction, including that of the consumer’s home venue.

Before or independently of judicial proceedings, the Player may contact us through the contact e-mail address or turn to the consumidor.gov.br platform for consensual resolution of the dispute.

18. Contact and prevailing version

Questions, complaints, and requests regarding these Terms may be sent to contato.everheidstudios@gmail.com.

The Portuguese version of these Terms is the official one and prevails over any translation. Versions in other languages are provided as a courtesy and do not alter the content of the Portuguese version.